Practitioner Policies & House Rules
1. General Overview
Aromah Wellness Centre operates as a shared, professional space for self-employed practitioners.
All practitioners are responsible for running their own independent practice and for ensuring that they operate safely, professionally, and in accordance with all relevant regulations.
By completing registration and renting the space, you agree to the following policies.
2. Self-Employment & Responsibility
All practitioners operate on a self-employed basis.
Aromah Wellness Centre is not responsible for:
Your clients
Your treatments
Your income or business operations
Your personal belongings, equipment, or money brought onto the premises
You are fully responsible for:
Your client care and experience
Collecting your own client payments
Managing cancellations or no-shows from your clients
Any financial loss resulting from your clients cancelling
If your client cancels or does not attend, this does not affect your booking with the centre. You remain responsible for paying for your booked time.
3. Insurance & Qualifications
You must hold valid and up-to-date insurance covering all treatments you offer.
Your insurance must allow you to operate from a rented treatment space.
You must hold relevant qualifications or training for your services.
Copies must be provided before your first booking.
4. Licensing (If Applicable)
If your practice requires a local authority licence, you must:
Hold a valid licence
Provide a copy prior to operating
You are responsible for ensuring your treatments comply with all legal requirements.
5. Bookings, Time Allowance & Payments
All bookings must be made in advance.
Payment terms will be agreed prior to booking.
Bookings are only confirmed once payment (or deposit, where applicable) is received.
Time Allowance -
All bookings include a 15-minute set-up period before and a 15-minute clean-down period after.
Example:
A 1-hour booking provides 1 hour 30 minutes total access.
Full-day bookings include:
15 minutes before the start of the day
15 minutes after the end of the day
You are responsible for ensuring:
The space is returned as it was provided
The room is clean, organised, and all furnishings are returned to their original place
Time Overruns -
Your booking must include sufficient time for your full session, including client changeover, clean-down, and exit.
If you exceed your allocated time, additional charges will apply.
Charges will be:
Calculated in full hourly increments (not by the minute)
Applied at the standard hourly rate
Continued overruns may affect future booking availability.
6. Cancellation Policy (Centre Bookings)
Cancellations made more than 72 hours (3 days) in advance will receive a full refund or transferable credit.
Cancellations made between 48–72 hours in advance will incur a 50% charge.
Cancellations made less than 48 hours in advance will incur a 100% charge (no refund).
This policy reflects the difficulty of rebooking short-notice availability and ensures fairness across all practitioners.
7. Use of Space
Rooms and studio must only be used for agreed activities and services.
Bookings must include sufficient time for set-up and clean-down (included within your time allowance).
The space must be left in a clean and professional condition after each use.
8. Noise & Environment
Aromah Wellness Centre is a calm, wellness-focused environment.
Noise must be kept at a respectful and appropriate level at all times.
You are responsible for:
Ensuring your clients follow this expectation
Managing the volume and nature of your sessions
If your practice involves elevated or substantial noise levels, this must be communicated in advance so suitability within the space can be assessed.
9. Music & Sound
Practitioners are responsible for providing their own music.
Any music played must be:
Appropriate for a shared wellness environment
Non-offensive in language and content
Volume must be kept at a low and respectful level at all times.
Speakers must not be used at a level that can be clearly heard in other rooms.
Aromah Wellness Centre reserves the right to request volume reduction where necessary.
The atmosphere of the centre is calm, grounding, and restorative, and all practitioners are expected to contribute to maintaining this environment.
10. What Is Provided
Each therapy room includes:
Massage/therapy bed
Equipment trolley
Client chair
Mirror
Clock
Bin
Lighting and music speaker
For studio use:
Yoga mats
Yoga blocks
Meditation chairs (upon request only)
Blankets
Pillows (upon request only)
Additional amenities:
Waiting areas
Kitchenette (tea/coffee, kettle, fridge/freezer)
Wi-Fi
Heating and electricity
11. What You Must Provide
All linens, towels, coverings, pillows & massage bed toppers
All products and consumables used in your treatments
Any specialist equipment required for your practice
Your own music setup
A suitable chair for yourself if required for your practice
Your own booking system for your clients
All equipment provided by the centre must be treated with care and returned to its original condition and location after use.
12. Cleanliness & Hygiene
You must maintain a high standard of cleanliness at all times.
All surfaces and equipment must be cleaned after use.
All waste must be disposed of appropriately.
13. Damage & Liability
Practitioners are fully responsible for any damage caused to:
The room
Equipment
Furnishings
Shared spaces
This includes damage caused by:
The practitioner
Their clients
Any damage must be reported immediately.
The practitioner will be responsible for the full cost of repair or replacement.
Where damage is caused by a client, it is the practitioner’s responsibility to recover any associated costs from their client directly.
14. Health & Safety
You must operate in a safe and responsible manner.
Any accidents or incidents must be reported.
You must ensure your practice complies with relevant health and safety standards.
15. Fire Safety
Fire exits must be kept clear at all times.
You must familiarise yourself with:
Fire exits
Evacuation procedures
In the event of an emergency, you are responsible for safely evacuating yourself and your clients.
16. Access, Keys & Security
The premises must not be left unsecured at any time.
If no receptionist is present, the front door must remain closed and secured during your session.
Keys (where issued) -
Keys are only given to trusted practitioners at the centre’s discretion.
If you are given a key, you must follow all opening and closing procedures.
You are responsible for:
Securing the premises
Returning the key as agreed
Lost keys will result in charges for replacement and any necessary lock changes.
17. Heating & Energy Use
All heaters are connected to smart plugs and controlled centrally.
Do not unplug or interfere with any heating devices under any circumstances.
Rooms will be pre-heated before use and temperature controlled remotely.
If you require specific temperature adjustments, you must request this in advance.
Sessions requiring elevated heat levels (such as hot yoga or hot treatments) may incur an additional charge.
18. House Rules
No candles, incense, or open flames
No smoking or vaping inside the premises
Respect the space, equipment, and other users
Do not leave clients unattended
Maintain a professional and respectful environment at all times
19. Changes to Policies
Aromah Wellness Centre reserves the right to update these policies at any time.
Practitioners will be notified of any significant changes.
20. Agreement
By completing onboarding and renting the space, you confirm that you:
Have read and understood these policies
Agree to follow all guidelines
Accept full responsibility for your practice within the space